Privacy Policy
Last updated: [publish date]
1. Introduction
Welcome to Vivid. Your privacy matters to us, and we're committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit our website or work with us, how we use it, and the rights you have under Ghanaian law.
2. Who We Are
Vivid is operated by El Vivid Ltd. ("Vivid", "we", "us"), a company registered in Ghana. We are the data controller responsible for your personal data, and we handle it in line with Ghana's Data Protection Act, 2012 (Act 843).
3. The Data We Collect About You
We may collect the following information:
- Contact and identity data: your name, email address, phone number and WhatsApp number.
- Business data: your business name, website or social media page, your role, and what you tell us about your business or project.
- Project and billing data: details we need to deliver and invoice work you've engaged us for.
- Technical data: your IP address, browser and device type, and how you use our website.
4. How We Collect Your Data
We collect data when you fill in our contact form, email, call or message us, or work with us on a project. We also collect some technical data automatically through cookies and similar technologies when you use our website.
5. How We Use Your Data
We use your data to respond to your enquiry, understand your business and prepare a quote, deliver and support the work we do for you, improve our website and services, and meet our legal obligations. We only use your data where the law allows it.
6. Marketing
We may occasionally contact you about our services. You can opt out at any time by replying to any message from us or emailing us. We never sell your personal data.
7. Sharing Your Data
We only share your data with trusted providers who help us run our business, such as hosting, email, messaging and payment services, and only as much as they need to do their job. We may also share data where the law requires it.
8. Demos and Prototypes
Our interactive demos are for demonstration only. Please don't enter real customer, financial or personal information into them. Any data entered into a demo may be visible to others and may be deleted at any time.
9. Data Security
We take reasonable technical and organisational steps to protect your data from loss, misuse, and unauthorised access, change or disclosure.
10. Data Retention
We keep your data only for as long as we need it for the purposes in this policy, or as long as the law requires, for example for tax and accounting records. After that, we delete it or make it anonymous.
11. Your Rights
Under Ghanaian law, you can ask to see the personal data we hold about you, correct it, or have it deleted. You can also object to us using your data for marketing. To make a request, contact us using the details below. If you're not satisfied with our response, you can complain to Ghana's Data Protection Commission.
12. International Transfers
Some of the providers we use may store or process data outside Ghana. When that happens, we take steps to make sure your data stays protected in line with Ghanaian law.
13. Third-Party Links
Our website may link to sites and services we don't operate. We aren't responsible for their content or privacy practices, so please read their policies.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us:
Email: team@vividconcepts.org
Phone: +233 20 675 6607
Address: GM-050-5473, UPSA Road, Accra, Ghana
15. Changes to This Policy
We may update this policy at any time. When we do, we'll post the new version on this page and change the "last updated" date.